Pending zondacrypto Withdrawal – Personal Case Record

This page documents my personal experience with an unresolved withdrawal request submitted through zondacrypto. It is intended as a factual public record based on my own account history, transaction details, and correspondence received from support.

Current Status

Withdrawal request time

2026-04-07 23:56:42

Transaction / operation ID

cc009148-8363-47a4-91bb-8b3250eb4216

Status shown in account

Pending

Blockchain TXID

Not provided

Timeline

2026-04-07 23:56:42

Withdrawal request submitted through zondacrypto for BTC. The operation identifier shown in the account is cc009148-8363-47a4-91bb-8b3250eb4216.

2026-04-08 08:44:19

A general response was received from zondacrypto describing broader operational issues, manual processing of withdrawals, and an estimate that the longest pending transfers should be completed within the next 5 days.

2026-04-08 10:23

I sent confirmation that the requested identity verification through Sumsub had been completed and asked for the blocked withdrawal to be released.

2026-04-09 09:23

A follow-up response was received from zondacrypto stating that the withdrawal remained active in the system, the funds were allegedly secure, and the transaction was in queue, but no specific execution date was provided.

2026-04-09 22:32

I sent a formal follow-up stating that no specific execution date, no individual legal or operational basis for the continued withholding, and no transaction-specific explanation had been provided, and requested immediate processing.

As of today

The withdrawal is still unresolved and no blockchain transaction identifier (TXID) has been issued to me.

Evidence

Below is a redacted screenshot of the withdrawal details visible in my account. Sensitive information such as the destination address, amount, and fee has been obscured. The screenshot still shows the visible pending status, timestamp, and operation identifier.

Redacted screenshot of pending withdrawal details

What support communicated

The support response I received did not provide an individual explanation for my specific withdrawal. Instead, it described a broader operational situation affecting withdrawals in general.

zondacrypto stated that withdrawals are currently being processed manually due to technical issues affecting operational wallets and increased traffic, and that the longest pending transfers should be completed within the next 5 days. However, no concrete execution date, no TXID, and no transaction-specific reason for the delay were provided in my case.

Why this page exists

I created this page to document the timeline of my unresolved withdrawal in a factual and transparent way. If the case is resolved, I intend to update this page accordingly so that the record remains complete and fair.

Important note: This website reflects my personal experience and understanding of the facts available to me. It does not make claims about any person’s criminal liability and should be read as a record of one unresolved customer case.

Last updated: 2026-04-12